BigCommerce Troubleshooting
If you're able to get the Tensile payment option to render, but nothing happens when you click "Place Order," it may mean the store URL saved in app settings may be off. The most common reason is having a / at the end of the URL, which needs to be removed.
If you're able to get the Tensile Checkout App to load, but are receiving an error page, it probably means your API credentials were not saved correctly. Please double check your API credentials, and make sure there's no extra spaces at the beginning or end of the text you paste into the input fields.
Getting a 404 page when you redirect from Tensile's checkout app back to your store? Your store might be using a custom template that's blocking our scripts from rendering the order's details.
From your admin console, navigate to Storefront > Web Pages.
- Click "Create a Web Page" to enter the web page editor.
- Call your Page Name "Order Details" and make sure the Page URL matches the screenshot, i.e. /order_details
- Also be sure to uncheck the box for "Yes, show this web page on the navigation menu."
Next, click on the "HTML" button on the right side of the Page Content editor
This should bring up the HTML Source Editor. Please copy the script below and paste in the HTML Source Editor, then click "Update."
Note, the script below is an example that accommodates a specific custom template. You may need to work with the Tensile support team to update the script properly. E.g. replacing ".page-heading" within the script with the correct html class or id from your template.
Your HTML Source Editor should now resemble the following below. Note, the HTML source editor may add <p> after saving, which is okay.
Attempt checkout again, and you should see the Order Confirmation page working again!
